“AMAZ” (“we,” “our,” or “us”) refers to the brand AMAZ, owned and operated by its proprietor.
At AMAZ, every order is carefully inspected before dispatch to ensure it meets our quality standards. As fragrances are personal-use products, we maintain a strict yet fair Return & Replacement Policy to protect product authenticity, hygiene and customer satisfaction.
Please read this policy carefully before placing your order.
1. Returns
Due to the nature of fragrance products, we do not accept returns on products that have been opened, used or returned due to a change of mind.
For hygiene and safety reasons, returns are only considered under the following circumstances:
You receive a damaged product.
You receive an incorrect product.
A genuine manufacturing defect is verified by our team.
All return and replacement requests are subject to verification and approval by us.
2. Personalised Orders
Every personalised bulk order is custom-made according to the artwork and specifications approved by you.
As a result, personalised orders are non-returnable, non-replaceable and non-cancellable. Once payment has been received, the order has been confirmed and the final artwork has been approved.
Before approving your artwork, please carefully review all:
Names
Spellings
Dates
QR codes
Logos
Photographs
Design elements
Any other personalised content
By providing your final approval, you confirm that all details are accurate and ready for production. AMAZ shall not be responsible for any errors that have been approved by the customer.
If you provide logos, photographs, artwork or any other creative material for personalisation, you confirm that you own or have obtained the necessary rights and permissions to use such content. AMAZ shall not be responsible for any copyright, trademark or intellectual property claims arising from customer-provided material.
3. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please notify us within 48 hours of delivery.
To help us verify your request, an uninterrupted unboxing video recorded from the moment the sealed shipping package is opened, along with clear photographs of the product, is mandatory.
Please note:
Claims submitted without a complete unboxing video and supporting images may not be eligible for review.
Claims submitted after 48 hours of delivery may not be accepted.
Once your request has been verified, our team will guide you through the replacement process.
4. Manufacturing Quality
Every AMAZ product undergoes a thorough quality inspection before dispatch to ensure it meets our quality standards.
If you believe you’ve received a product with a genuine manufacturing defect, please contact us within 48 hours of delivery along with clear photographs, videos and your order details.
Our team will carefully review your request before determining the appropriate resolution.
5. Order Cancellation
Standard Orders Orders can only be cancelled or modified before they are processed for dispatch. Once an order has been shipped, it can no longer be cancelled or changed. If you’d like to make any changes to your order, please contact us as soon as possible at ccare@shopamazindia.com, and we’ll do our best to assist you.
Personalised Bulk Orders As each order is designed and produced specifically for your requirements, personalised bulk orders cannot be cancelled or modified once payment has been received and the order has been confirmed.
6. Replacement Process
If your request is approved, we’ll guide you through the replacement process.
Where applicable:
Your replacement product will be dispatched after your request has been successfully verified by our team.
Depending on the nature of the request, our courier partner may collect the original product at the time your replacement order is delivered.
The original product must be handed over in its original condition along with its original packaging.
Replacement timelines may vary depending on product availability and your delivery location.
We’ll keep you informed throughout the process to ensure a smooth and hassle-free experience.
7. When Can I Request a Replacement?
A replacement request may be approved only if:
You receive a damaged product.
You receive an incorrect product.
A genuine manufacturing defect is verified by our team.
Replacement requests will not be approved for:
Change of mind.
Personal preference.
Minor variations in packaging colours or printed artwork caused by screen settings or printing processes.
Errors in personalised content that were approved by the customer before production.
8. Need Help?
If you have any questions regarding returns or replacements, feel free to email us at ccare@shopamazindia.com , message us on WhatsApp at (+91) 9202803177 , or reach out during our business hours: ( Monday – Friday : 11:00 AM – 06:00 PM ) .
9. Changes to This Policy
AMAZ reserves the right to update or modify this Return & Replacement Policy at any time without prior notice.
Any changes will be reflected on this page together with the updated “Last Updated” date.
